Frequently Asked Questions

---

Signup online and we will contact you within 1 business day to confirm your pick up date. Pick up days are normally the same day as your recycling pick up day- but we'll contact you to confirm. (For example: Your City garbage day is week one, we will come week two to pick up - on your recycling day. And then we come back on week 4. If you want us to come every week or on another day...please contact us.

We would be upset, but if you need to cancel - its' super easy. Just give us a call or email 24-48 hours before your next scheduled pick up and we will gladly issue you a refund/cancellation. There are no long term contracts for residential customers. Some exclusions apply for Commercial clients or where a contract is in place in exchange for preferred pricing.

We currently service all Toronto (GTA) including North York, Downsview, Rosedale, Forest Hill, Thornhill, Richmond Hill, Markham, Brampton, Mississauga and many more.

Just like you do today. You can put out as much trash as would fit into a large standard garbage bin (City of Toronto Size) or up to 5 large garbage bags...whatever is easiest for you. If you use those small white kitchen bags, that is fine - you can leave out up to 10 of those small bags- or put them into a big black garbage bag (would normally fill 2 or 3 bags) and have room for more. Basically it's the volume of the garbage we care about. If you have extra garbage (more bags), additional charges may apply. We prefer that everything is in black garbage bags and properly sealed, so our team members can easily pick it up and toss it into our trucks.

We currently start all our routes at 7:00AM. So please put out your trash before then. You can put out your trash the same way you do today. Pickups occur anytime between 7:00AM and 6:00PM.

We currently start all our routes at 7:00AM. So please put out your trash before then. You can put out your trash the same way you do today. Pickups occur anytime between 7:00AM and 6:00PM.

We are happy to pick up the same items you would put into your City garbage. However, just like the city, we don't take hazardous items, paint cans, furniture, drywall, bricks etc.... Basically it has to fit into a garbage bag and not rip when carried. For junk removal- we will take just about anything *(except concrete and hazardous waste).

We are happy to pick up the same items you would put into your City garbage. However, just like the city, we don't take hazardous items, paint cans, furniture, drywall, bricks etc.... Basically it has to fit into a garbage bag and not rip when carried. For junk removal- we will take just about anything *(except concrete and hazardous waste).

We typically pick up from the bottom of your driveway. However we are happy to come to the side of your property, front of your garage or front door. Just let us know where you keep your trash and we'll come get it. Also don't worry about parked cars. We are able to get out of our GarbageBuddy trucks to manually hand-load your garbage. Unfortunately, we are not able to come into your back yard sheds, or open gates and come around into your back yard, (unless there is road/driveway access). As a premium garbage service we are happy to open your animal proof sheds (if located on the side of your house) if that is easier for you. For the elderly or people who require assistance, please contact us as we are happy to accommodate special needs. If you have a parent or family member that requires assistance and you would like to hire or gift our services - please contact us, we would love to help!

If you have a garbage bin feel free to use that, or just leave out bags. Whatever you prefer.

Our service includes up to 5 bags at no additional cost. Additional bags (over your 5 quantity limit) will be charged to your credit card at $3.99/bag. If you are having a large event or have a week where you will have lots of bags- give us a call. We are always happy to help.

Yes, as long as you use normal bins (not the one's that require special trucks) we can help. Please contact us for commercial rates.

Sure we can help. Please contact us.

Yes. If you require assistance with your garbage (you are frail, injured, or just can't get your garbage to the curb) contact us. We would be happy to pick your garbage up from an area that is most convenient for you. Please also check out the FAQ above- 'Where do you pick up from' - for more information.

Yes. If you require assistance with your garbage (you are frail, injured, or just can't get your garbage to the curb) contact us. We would be happy to pick your garbage up from an area that is most convenient for you. Please also check out the FAQ above- 'Where do you pick up from' - for more information.

Yes. We are a highly cost effective service and cheaper than most other services. Also our Junk rates are 50% cheaper than the traditional companies. But even better than saving money is saving space and never having overflowing garbage. 

Yes. We are a highly cost effective service and cheaper than most other services. Also our Junk rates are 50% cheaper than the traditional companies. But even better than saving money is saving space and never having overflowing garbage. 

As we are a private service, your garbage will continue to be picked up by GarbageBuddy without interruption. If you are a current GarbageBuddy customer you are guaranteed pick up services.

Sure - no problem, Just contact us and we'll put your services on hold

We love the environment. We all have families with kids and GarbageBuddy cares very much about the environment. We insure all waste is properly handled and obey by all Provincial laws and regulations for the proper handling and disposal of waste.

We are working on ways to make sure to divert as much Garbage from landfills where possible. There are items and products ('stuff') that we use in our day-to-day life or that we produce that just can't be recycled. The issue with garbage and recycling today (the nobody wants to talk about) is that lots of recycling ends up in the garbage and does not get recycled- because it is mixed with garbage. We hope to solve the problem of educating people how to recycle properly but also want give those who need it the opportunity to have more space to properly separate their waste.